Shipping policy

All orders are processed within seven business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimate

Rootchi prides itself with free shipping and returns. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at sales@rootchi.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O Box addresses. Please make sure there is a full address.

Refunds, returns, and exchanges

We accept returns up to fourteen days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.

If you have any further questions, please don't hesitate to contact us at sales@rootchi.com